Welcome to Serene Skin! We are dedicated to providing you with premium skincare products and exceptional customer service. Below, you’ll find answers to some of the most frequently asked questions about our products, services, and policies.
Product Questions
1. What types of products does Serene Skin offer?
We offer a wide range of skincare products including Body Lotions & Creams, Body Wash & Shower Gel, Clean Sunscreen, Kids’ & Baby Sunscreen, Moisturizers, Skin Care Tools, Sun Care & Tanning, and Sunscreen.
2. Are Serene Skin products suitable for all skin types?
Yes, our products are formulated to be gentle and effective for all skin types. However, we recommend checking the product descriptions for specific suitability information.
3. Do you offer products for children and babies?
Yes, we have a dedicated range of Kids’ & Baby Sunscreen to ensure the delicate skin of your little ones is protected.
Shipping & Delivery
1. What are the shipping options available?
We offer two shipping options: Standard Shipping via DHL or FedEx ($12.95) and Free Shipping via EMS for orders over $50.
2. How long does it take to receive my order?
Orders are processed within 1-2 business days. Standard Shipping takes 10-15 business days, while Free Shipping takes 15-25 business days after dispatch.
3. Do you ship internationally?
Yes, we ship worldwide except for certain remote areas in Asia and other regions. Please contact us if you have any questions about delivery to your location.
Returns & Refunds
1. What is your return policy?
You can return your items within 15 days of receiving your order, provided they are in their original condition and packaging. Visit our Returns & Refunds page for more details.
2. How do I initiate a return?
Please contact our customer service team at [email protected] to initiate a return. We will guide you through the process.
Account & Payment
1. What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal.
2. How do I update my account information?
You can update your account information by logging into your account on our website and navigating to the account settings section.
Contact Us
1. How can I contact Serene Skin for support?
You can reach our customer service team at [email protected]. We are here to assist you with any questions or concerns.
Thank you for choosing Serene Skin. We are committed to helping you achieve your skincare goals and enhancing your natural beauty. If you have any further questions, please don’t hesitate to contact us.