At Serene Skin, we understand that timely delivery is crucial to your skincare routine. That’s why we’ve streamlined our delivery process to ensure your premium skincare products reach you as quickly and efficiently as possible. Below, you’ll find all the details you need to know about our shipping options, delivery times, and more.

Shipping Options

We offer two convenient shipping options to cater to your needs:

  • Standard Shipping: For those who prefer faster delivery, we use DHL or FedEx. The shipping fee is $12.95, and your order will typically arrive within 10-15 business days after dispatch.
  • Free Shipping: For orders over $50, we offer free shipping via EMS. This option ensures your products arrive within 15-25 business days after dispatch.

Delivery Times

Once your order is placed, our team works diligently to process it within 1-2 business days. After processing, the delivery time depends on the shipping method you choose:

  • Standard Shipping: 10-15 business days after dispatch.
  • Free Shipping: 15-25 business days after dispatch.

Please note that delivery times may vary slightly depending on your location and any unforeseen delays in the shipping process.

Global Reach

We are proud to offer worldwide shipping, making our premium skincare products accessible to customers across the globe. However, due to logistical constraints, we are unable to deliver to certain remote areas in Asia and other regions. If you have any questions about delivery to your specific location, please don’t hesitate to contact us at [email protected].

Returns and Refunds

Your satisfaction is our top priority. If for any reason you are not completely satisfied with your purchase, you can return your items within 15 days of receiving your order. Please ensure the products are in their original condition and packaging. For more details on our return policy, visit our Returns & Refunds page.

Contact Us

If you have any questions about your order or need assistance with delivery, our customer service team is here to help. You can reach us at [email protected]. We are committed to providing you with a seamless shopping experience and ensuring your skincare journey with Serene Skin is nothing short of exceptional.

Thank you for choosing Serene Skin. We look forward to helping you achieve your skincare goals and enhancing your natural beauty.